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Frequently Asked Questions

Check In/OUT

What time is check-in?

Standard check-in time is 3:00 pm.

What time is check-out?

Standard check-out time is 12:00 pm.

Is there an option for an early check-in?

You can contact the hotel for an early check-in, the option is based on availability.

Is there an option for a late check-out?

We can offer a complimentary late check-out of 2:00 pm based on availability.

Payment

When do I need to pay for the accommodation?

A method of payment must be provided upon check-in, any outstanding balance is made when you check-out.

Can I pay by credit or debit card?

Yes, we accept Visa, MasterCard, American Express, and any other major credit cards. Debit cards are accept and authorized for room, tax, and incidentals. Incidentals are released upon check-out but may take up to 5 to 7 business days for your bank to release the funds.

What is the minimum age required to check-in?

To check-in, the guest must be the age of 21 and provide valid identification.

Does Proximity Hotel have Luggage Storage?

Yes, we are able to storage your luggage, complimentary, at any time.

Policies

What is the cancellation policy?

Non-prepaid bookings have the option to cancel by 6:00 pm the day prior to arrival. Cancellations or changes for Advanced Purchase bookings are not permitted due to a full, non-refundable deposit taken at the time of the booking.

IS Proximity Hotel Pet Friendly?

While we know how fun traveling with your best friend is, we do not allows pet at O.Henry Hotel with the exception of service animals.

What is the smoking POLICY?

The Proximity Hotel is smoke-free, we look to provide our guest with a smoke-free environment.  One is 75 feet to your left as you exit the revolving door off the lobby and the other is about the same distance from the Print Works Bistro entrance near the creek.

Rooms

Does the Proximity hotel have accessible rooms?

Proximity Hotel offers four types accessible rooms.

  • Accessible King with Shower/Tub Combo
  • Accessible King with Roll In Shower
  • Accessible Double Queen with Shower/Tub Combo
  • Accessible Proximity Suite with Retractable Queen Bed and Roll in Shower

See our accessible rooms.  

Do Proximity hotel rooms have bathtubs or walk-in showers?

In each room is a tub with a Terrazzo shower. The accessible rooms offer shower/tub combo or a roll-in shower. Our Loft King Spa has a walk-in glass walled Terrazzo shower with a separate soaking tub. Please visit https://www.proximityhotel.com/rooms/ for our many different room types.

How many floors does Proximity hotel have?

The Proximity Hotel has eight floors.

How many rooms does Proximity Hotel have?

The Proximity Hotel has 147 guestrooms.

Transportation

How much is parking at the hotel?

Parking is complimentary with reserved accessible parking and low emission vehicle parking. Valet parking is available.

Is transportation provided?

Scheduled Airport transportation is provided complimentary between 6 AM and 11 PM. There is a fee for any transportation in a 6 miles radius. (Please contact the hotel for additional details.)

Can I rent a car at the hotel or nearby?

Car rental is unavailable on at the hotel. There is a Hertz Car Rental located just five minutes from the hotel and the local airport, Piedmont Triad International, offers several car rental options. Learn more at https://flyfrompti.com/ground-transportation/.

Amenities

Is there complimentary Wi-Fi?

High-Speed Wi-Fi is complimentary. We also offer premium Wi-Fi available for a fee per day.

Is there an indoor/outdoor swimming pool?

Proximity Hotel does have a seasonal outdoor swimming pool, open from 8 AM to 8 PM.

Are there restaurants at the hotel?

Our sister restaurant, Print Works Bistro is connected to the hotel and features classical and modern versions of French bistro dishes created with locally sourced food.  See the menu!

We also have two sister restaurants, Green Valley Grill (European and Mediterranean) and Lucky 32 Southern Kitchen (Upscale Southern), just 2 minutes away and we provide complimentary transportation and to the restaurants.

Where is the nearest gym to Proximity Hotel located?

We do have a 24-hour a day Fitness Studio on property. The nearest gym, O2 Fitness, is located in the Friendly Shopping Center.

IS there dining and shopping in walking distance from Proximity Hotel?

Yes, Friendly Shopping Center, open-air dining and shopping, is 1 mile away. We also offer transportation to and from, in our livery vehicles, for a small fee. Shops include local boutique, high end jewelry stores, and department stores such as Macy’s and Belk’s. Learn more about Friendly Shopping Center.

Are there any outdoor walking trails Near Proximity Hotel?

There is a wonderful trail a short distance from the hotel. Most areas of the trail are in the Greenway. See the interactive trail map and learn more about local trails and gardens.

General

Does Proximity hotel offer any Packages?

We offer a variety of romantic, experience and weekend packages at Proximity Hotel. See all our packages.

Are there any current job openings at Proximity Hotel?

We are always look for energetic, friendly, focused folk to join our team.  See all our open positions at our hotels and restaurants.